Terms & Policies
CANCELLATION POLICY:
If you are unable to make your appointment, cancellations must be made at least 24 hours prior to the session for a full refund; otherwise, the full cost of session is payable. In the case of a true emergency, refunds will be issued at the discretion of the Practitioner.
CHECK-IN:
Please arrive on-time for your appointment. I ask the courtesy of arriving promptly at your appointment time. Scheduling is booked in advance and arranged specifically for you. Arriving late may shorten your allotted treatment time in order to accommodate following appointments after your session.
PAYMENT POLICY
Full payment is due 24 hours in advance of service. Following sessions will not be booked until payment is received. I accept cash and bank transfers.
CLIENT CONSENT / LIABILITY WAIVER & RELEASE FOR TREATMENTS, CLASSES & EVENTS
General
1. I authorize and request Christine Walker to carry out Energy Healing sessions. My heirs, guardians, legal representatives, and I hereby and forever release, waive, and discharge any claims against, LUMINOUS EGG, Christine Walker, and/or any of their associates or affiliates.
I will not hold my Practitioner responsible or seek compensation for any injury or illness suffered by me caused in whole or in part by my participation in session work. I am fully responsible for all liability for loss or injury incurred while in association with, or from applying healing techniques and information learned from Christine Walker, and/or any of their associates or affiliates.
2. I understand that my Practitioner can make no guarantees about the outcome of a session. Uncomfortable feelings and reactions such as anxiety, sadness and anger may arise during or after the session and I understand that this is a normal response to energy healing.
3. I understand that energy healing is part of Complementary and Alternative Medicine (CAM) that in no way substitutes for treatment from a licensed medical professional, allopathic medicine or psychotherapy. I understand that any healing work I receive is not a substitute for medical care. I further understand that during the session, the healer doesn’t diagnose illness or disease, and does not prescribe medical treatment or pharmaceuticals. I affirm that I have stated all my known medical conditions and answered all questions honestly.
4. It is my responsibility to notify the Practitioner of any current medical conditions and medications, allergies, recent surgeries, transplants, prosthesis, pacemaker or any other electrical, metal or magnetic item in my body. In addition, the Practitioner will not be held liable for any information withheld by me as to my medical or emotional conditions. Clients under current medical or psychiatric care should not stop treatments or medication without advice of their physician/psychiatrist first.
5. I understand that as part of the session (if in-person) the Practitioner may make bodily contact with light touch.
6. I understand that healing work is not sexually oriented in any way and that any illicit or suggestive remarks or behaviour on my part will result in immediate termination of the session and I will be liable for the total cost of the scheduled appointment.
7. I understand that it is recommended to not consume alcohol, take recreational drugs or consume excessive amounts of caffeine 12 hours prior and 12 hours after an Energy Healing session.
8. All information between Practitioner and Client is held strictly confidential unless the Client authorizes the Practitioner to share information with others through written consent.
Payment and Cancellation
9. I understand that I am responsible for payment of all fees charged at the time of service to be paid either prior to or on the day of service. I agree to pay for all services rendered.
10. I am expected to arrive on time at the appointment date and time. I understand if I am more than 10 minutes late to an appointment the practitioner will end the session without refund.
11. Cancellations must be made at least 24 hours prior to appointment for a full refund; otherwise, I will be responsible for full cost of session. In the case of an emergency, refunds will be issued at the discretion of the Practitioner.
12. Practitioner(s) reserves the right to refuse any session without providing a reason and can cancel said session at any time. Any payment made prior to a session that is cancelled by the Practitioner will be refunded in full.
13. I am at least 18 years old, the age of consent to make any decisions as to my person and treatment.
PRIVACY POLICY:
I take your data privacy very seriously. I am in compliance with the current GDPR (General Data Protection Regulation) legislation of May 2018.
This notice tells you what personal information I gather via my website and once you become a client of mine, and why. It also explains what your rights are.
My Name: Christine Walker
My Contact Details can be found here
Data Controller Contact Details: As above
The Purpose of processing Client Data
In order to give professional treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information to inform your treatments and associated recommendations concerning aspects of your health and well-being which I will offer to you. I also take basic contact details and information when you contact me, to allow me to respond to your enquiry and handle bookings.
Lawful Basis for holding and using Client Information
As an associate member of UK Healers, I abide by the UK Healers Code of Practice and Ethics. The lawful basis under which I use your information is my legitimate interests, i.e. my requirement to obtain your information in order to provide you with the best possible treatment options and advice.
The lawful basis under which I hold your information is for ‘claims occurring’ insurance and the obligations of my professional body.
As I hold special category data (i.e. health related information) for Energy Healing treatments, the Additional Condition under which I hold and use this information is for me to fulfil my role as a health care practitioner bound under UK Healers Confidentiality Rules as defined in the UK Healers Code of Practice and Ethics.
What information I hold and what I do with it
In order to give professional treatments, I need to ask for and keep information about your health. I will only use this for informing treatments and any advice I give as a result of your treatment. The information I hold is:
Your contact details
Medical history and other health-related information
Treatment details and related notes
I will NOT share your information with anyone else, unless required for legal process, without explaining why it is necessary, and getting your explicit consent.
I will keep your information for 7 years, a condition of my insurance company Balens Ltd.
Protecting your personal data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you. The email system I use is GDPR compliant.
I will contact you only using the contact preferences you have given me and will never contact you for marketing purposes.
Your rights
GDPR gives you the following rights:
The right to be informed: To know how your information will be held and used (this notice).
The right of access: To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
The right to rectification: To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
The right to erasure (also called “the right to be forgotten”): For you to request your therapist to erase any information they hold about you.
The right to restrict processing of personal data: You have the right to request limits on how your therapist uses your personal information.
The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
The right to object: To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
Rights in relation to automated decision-making and profiling.
The right to lodge a complaint with the Information Commissioner’s Office: To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found at here.
If you wish to exercise any of these rights, please email me at the address above. If you are dissatisfied with my response you can complain to the Information Commissioner’s Office; their contact details are to be found here.
My rights (as your therapist)
If you don’t agree to me keeping records of information about you and your treatments, or if you don’t allow me to use the information in the way I need to for treatments, I may not be able to treat you.
I have to keep your records of treatment for a certain period as described above, which may mean that even if you ask me to erase any details about you, I might have to keep these details for reasons already outlined.
I can move my client records between my computer and IT systems, as long as your details are protected from being seen by others without your permission.